PRIVACY POLICY
Privacy Policy for Fluent Minds Educational Services
Effective Date: January 2022
Updated: March 2025
Fluent Minds Educational Services values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services through the TutorBrid platform.
1. Information We Collect
When you use our services through the TutorBrid platform, we may collect the following types of information:
Personal Information: This includes your name, email address, phone number, payment details, and student information such as age, grade level, and learning preferences.
Usage Information: We collect data related to your use of the TutorBrid platform, including session attendance, lesson history, and communication records with tutors.
Device and Technical Information: Information such as your IP address, device type, browser type, operating system, and other technical details may be automatically collected when using the TutorBrid platform.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with our website and the TutorBrid platform, enhancing user experience and improving our services.
2. How We Use Your Information
We use your information to:
Provide and manage our tutoring services through the TutorBrid platform.
Process payments and manage billing securely.
Communicate with you regarding session reminders, updates, and promotional offers.
Personalize your learning experience by tailoring lessons based on collected data.
Improve our platform’s functionality and user experience.
Comply with legal and regulatory obligations.
3. Information Sharing and Disclosure
We do not sell your personal information. However, we may share your information in the following situations:
Tutors: Relevant information is shared with tutors to personalize lessons and facilitate communication.
Payment Processors: Payment details are shared securely with third-party payment processors to complete transactions.
TutorBrid Platform: Your data is processed and stored on the TutorBrid platform as part of delivering our services.
Legal Authorities: If required by law, we may disclose your information to comply with legal obligations.
Service Providers: We may share data with trusted service providers who assist in operating our business, such as hosting services, analytics providers, and customer support.
4. Data Security
We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, use, or disclosure. The TutorBrid platform employs encryption, access controls, and secure data storage practices to ensure your information is safeguarded.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Session records and related communications through the TutorBrid platform are retained for educational and quality assurance purposes.
6. Your Rights
You have the right to:
Access and update your personal information.
Request deletion of your data, subject to legal and contractual obligations.
Withdraw consent for data processing, where applicable.
Lodge complaints with regulatory authorities if your privacy rights are violated.
7. Third-Party Links
Our website and the TutorBrid platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
8. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the effective date and providing notice through appropriate channels.
9. Contact Us
For questions about this Privacy Policy or your personal data, please contact us at: info@fluentminds.org or call us at (905)320-6510
By using our services through the TutorBrid platform, you agree to the collection and use of your information as outlined in this Privacy Policy.